Terms & Conditions

“Bartrams” are committed in providing a professional service to all our clients and customers and when something goes wrong, we need you to tell us about it which in turn will help us to improve our standards. We are members and follow the code of practice of the TPOS – The Property Ombudsman Scheme), membership number is: T05690

Should you have a complaint about the service that you have received please write to us firstly at: Bartrams, Kings Head House, 15 London End, Beaconsfield HP9 2HN. An acknowledged and procedure will be sent within 3 working days and a full response sent to you within 15 working days of receipt of original complaint. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

If the Seller has registered a complaint directly, the Seller agrees to allow the Agent to share information with TPOS to allow them to monitor and improve performance.

TPOS information guide can be found at www.tpos.co.uk.
The Property Ombudsman Ltd (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP or call 01722 333306 or email admin@tpos.co.uk